Konami expects you not to ask for support on their games

b/Gaming publicado por u/gameblabla March 12, 2017, 02:40:13 AM

Konami expects you not to ask for support on their games

Lately, i was hooked to Yu-Gi-Oh Duel Links.
It started off pretty cool but unfortunately, i have to play the game on my FORD Fire tablet, which is infamous
for discharging really fast and charging very slow.

Anyway, i installed Android on my Raspberry Pi 3 and the game works pretty smoothly, surprisingly.
However... it did not take long before i noticed that the game could not be played with a mouse !
Even using a keymapper with this game does not work, it seems like they developed some kind of input detection
that rejects clicks like from a mouse for example. Was this intentional ?

I wanted to report the issue to Konami and found this email under the game's page :
[email protected]

I sent them an email describing the issue and how to reproduce it.
Shortly after sending the email, i got a letter from Konami which was in Japanese but translated in English.
The English version said this :

QuoteDear KONAMI customer

Thank you for contacting customer services.

Please be made aware that we are a customer services
department that deals exclusively with the concerns of
customers within the Japanese market.
Unfortunately due to our language restrictions, we will be
unable to answer any inquiries in any language apart from
Japanese.

So unless you speak japanese, you cannot ask for support.
I was told that Konami had terrible support and it seems that this backs up their claims.
And that email is listed on the game's english page !

You cannot even report it to Google, because it is not a violation of service to provide a useless or non-working email address.

f***

Last Edit: June 08, 2017, 06:22:55 AM by gameblabla

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u/Snektron March 12, 2017, 03:17:30 AM

I thought konami was doomed since they stopped making that silent hill game.

u/gameblabla March 12, 2017, 03:19:43 AM

Quote from: Snektron on March 12, 2017, 03:17:30 AM
I thought konami was doomed since they stopped making that silent hill game.

ikr ? Me too !
But it turns out they just refocused on making more mobile games instead (not just pachinko machines lol).
Worst of all, they said that their mobiles games were very profitable (thanks to Duel Links in particular).
They are still selling Yu-Gi-Oh cards too.

But they shot themselves in the foot when they fired Kojima and cancelled P.T....

Last Edit: March 12, 2017, 03:27:29 AM by gameblabla

u/p2 March 12, 2017, 06:34:16 PM

they're forced to give a valid contact email on their website, but they're not legally forced to actually ANSWER the mails

also I thought supporting english was pretty much a MUST-HAVE for all companies on this stupid planet

u/Dream of Omnimaga March 12, 2017, 07:15:35 PM

Konami is yet another example of a good company that falls apart or might fall apart after questionable changes are made. And now it's Konami's turn to be greeted with a Mighty no 9 style competitor, this time vs Castlevania.

u/p2 March 13, 2017, 08:48:49 AM

I don't follow such thingys in general, but wasn't konami already dying...?
I mean first i was that huge hype around pokemon.
Then they became uncool and people started collecting YuGiOh cards, which hyped Konami.
But isn't that hype long over...?

u/Dream of Omnimaga March 13, 2017, 06:52:48 PM

I can't really tell when Konami really started going down the drain. In the N64 and Yu-Gi-Oh era they were not bad and did many awesome games. It's during the 7th generation of consoles when they stopped listening to fans and cared only about money that things went problematic, kinda like with Capcom and THQ. They did similar mistakes to Capcom, such as canceling amazing games that everyone wanted for no reason and forcing their prominent developers to split into different companies to force the return of popular franchise styles into the game market (Mighty no 9 and Bloodstained: Ritual of the Night in this case). Doesn't that remind you of a certain calculator website with full of sea mammals?

u/p2 March 13, 2017, 09:38:21 PM

huh, does that mean omni will publish a sea mammal card game?

I can tell that in Germany Konami went from unknown idiots to most famous brand among pupils within under 3 years.but it was only 4 or 5 years later that they went down again and the hype was finally over ^^

Edit: But I dont really know about any of the stuff they did besides card games xD

u/Dream of Omnimaga March 13, 2017, 11:27:28 PM

Nah I am refering to how we had to split from Omni in order to pursue our goals

(the difference, however, is that I was not staff anymore since a long while already), unlike Koji Igarashi with Konami and Keiji Inafune with Capcom.

I mostly remember Konami for Mystical Ninja for the SNES and Nintendo 64, Castlevania and many other classics.

u/p2 March 14, 2017, 01:19:22 AM

for me konami will always be Yu-Gi-Oh cards xD
(Or KONAINI on the fake ones, they didnt want to get legal problems) xD

About Capcom: There's a InMemoryOfHarambe version of the game, which is really awesome

u/Dream of Omnimaga March 14, 2017, 06:13:21 AM

There are Yu-Gi-Oh knockoffs?

As for the Harambe game thing, which game is it?

u/p2 March 14, 2017, 09:35:21 AM

Harambe VS Capcom
great game btw, I was really impressed ^^
http://www.harambegame.com/

Aaand it'S faked YuGiOh cards...
some idiots produce awful amounts of them (looking pretty authentic but if U know the originals good enough it's still easy to spot the differences) and change them for real cards with kids on the street. And then they sell the original cards on the internet and make a lot of money with it

It's ot even illegal nor a copyright problem as they changed the (C)KONAMI thingy to (C)KONAINI

u/gameblabla April 06, 2017, 03:51:25 PM

Ok, so some news guys !
Lately, there was some issues with Bakura. Using him in PvP makes both players crash their games.
This time, i contacted Konami by using the "Contact Us" option in the game.
Surprisngly they answered me !
Konami apologized for the issue and they will let me know when it is fixed.

They also answered my previous email with the mouse issue.
Unfortunately, they told me that they expected users to own a multi-touch screen. :/
I wonder if this can be worked around at a software level, with a mouse-multitouch emulator.
Thoughts @Streetwalrus ?

u/novenary April 06, 2017, 08:05:17 PM

I wonder if one of those apps that map game controller buttons to taps on a specific spot would work. I guess if they do, you could write your own application that does the same.

u/gameblabla April 06, 2017, 08:20:35 PM

Quote from: Streetwalrus on April 06, 2017, 08:05:17 PM
I wonder if one of those apps that map game controller buttons to taps on a specific spot would work. I guess if they do, you could write your own application that does the same.

I thought of that and tried and strangely, its still working like the Mouse on Android. No sparkles (touching the screen produces the sparkle effect)
Somehow, the game makes a difference between touching and a mouse/gamepad emulator...
I don't know how they did that but it makes the game unplayable.